At Be Pure Organic, we respect your privacy and are committed to protecting the personal information entrusted to us by our customers, website visitors and other users of our website.
This Privacy Policy explains how Be Pure Organic (“Be Pure Organic”, “we”, “us” or “our”) collects, uses, stores, protects and, where necessary, shares personal information when you access or use our website, purchase our products, create an account, contact us or otherwise interact with our services.
By accessing or using bepureorganic.com, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website, we may collect certain information, including:
Personal Information
This may include:
- Full name
- Email address
- Mobile or telephone number
- Billing address
- Shipping or delivery address
- Account login information
- Information provided through contact or enquiry forms
- Information you provide when communicating with our customer support team
Order Information
When you place an order, we may collect information necessary to process and fulfil your purchase, including:
- Products purchased
- Order number
- Billing and shipping details
- Order value
- Delivery information
- Transaction status
- Refund or cancellation information
Payment and Transaction Information
Payments made through our website may be processed through Razorpay, our third-party payment service provider.
Depending on the payment method selected, Razorpay may process payment-related and transaction information necessary to authenticate and complete the payment.
We do not intend to store complete card numbers, CVV information, PINs or other payment-instrument credentials on our own website servers. Payment processing is handled through the applicable payment service provider and its systems.
Razorpay may independently process certain personal and transaction data in accordance with its own privacy notice and applicable laws.
Technical Information
When you visit our website, certain technical information may automatically be collected, such as:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Approximate usage information
- Cookies and similar technologies
- Referring website or source
2. How We Use Your Information
We may use the information we collect for legitimate business purposes, including:
- Processing and fulfilling orders
- Delivering products to you
- Processing payments and transactions
- Providing customer support
- Responding to enquiries and requests
- Managing customer accounts
- Processing returns, refunds and cancellations
- Communicating order and delivery updates
- Improving our website and customer experience
- Maintaining website security
- Detecting and preventing fraud or unauthorised activity
- Maintaining business and transaction records
- Complying with applicable legal and regulatory requirements
- Sending promotional or marketing communications where permitted and applicable
We aim to collect and use personal information only for purposes that are relevant and reasonably necessary for providing our services and operating our business.
3. Legal Basis for Processing Personal Information
Where applicable, we process personal information based on one or more lawful grounds, including:
- Your consent
- The necessity to provide products or services requested by you
- The performance of a transaction or fulfilment of an order
- Compliance with applicable legal or regulatory obligations
- Legitimate business purposes, where permitted by applicable law
Where consent is required by applicable law, we will seek appropriate consent before processing information for the relevant purpose.
The Digital Personal Data Protection Act, 2023 provides for consent to be free, specific, informed, unconditional and unambiguous, with clear affirmative action, subject to its applicability and other provisions.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, understand website usage and provide a better shopping experience.
Cookies may help us:
- Remember shopping-cart information
- Maintain login or session functionality
- Understand how visitors use our website
- Improve website performance
- Analyse website traffic
- Remember certain preferences
You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
5. Sharing of Personal Information
We do not sell your personal information as a product.
We may share relevant information with trusted third parties where reasonably necessary to operate our website and fulfil our services.
These may include:
Payment Service Providers
We use Razorpay to facilitate online payments and related payment processing.
Delivery and Logistics Partners
We may provide necessary information such as your name, phone number and delivery address to courier or logistics partners so that your order can be delivered.
Technology and Service Providers
We may use third-party providers for services such as website hosting, website functionality, analytics, security, communication or technical support.
Legal and Regulatory Authorities
We may disclose information where required or permitted by applicable law, court order, governmental authority or regulatory requirement.
We seek to limit information shared with third parties to what is reasonably necessary for the relevant purpose.
6. Razorpay Payments
Be Pure Organic uses Razorpay as a payment service provider for online transactions.
When you choose to pay through Razorpay, certain information may be processed by Razorpay or its relevant service providers to facilitate the transaction, prevent fraud, provide payment-related services and comply with applicable legal and regulatory requirements.
Razorpay’s own privacy notice explains the types of personal, transaction, device and technical information it may process in connection with payment services.
For information about how Razorpay handles personal information, customers should also review Razorpay’s applicable privacy notice.
7. Order and Delivery Information
To fulfil your order, we may share necessary delivery information with our logistics or delivery partners.
This may include:
- Customer name
- Delivery address
- Mobile number
- Order details
- Delivery-related information
Such information is shared for the purpose of processing and delivering your order and providing related customer support.
8. Customer Accounts
If you create an account on our website, we may store information associated with your account, including your name, email address, phone number, addresses and order history.
You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you believe your account has been accessed without authorisation.
9. Marketing Communications
Where permitted by applicable law, we may communicate with you regarding products, offers, updates or other information that may be relevant to your interaction with Be Pure Organic.
You may choose not to receive certain promotional communications by using the available unsubscribe mechanism or by contacting us.
Transactional communications relating to your orders, payments, deliveries or account may continue where necessary to provide our services.
10. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
Accordingly, while we take reasonable precautions to protect your information, we cannot guarantee absolute security of information transmitted through the internet.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Fulfilling orders
- Providing customer support
- Maintaining business records
- Resolving disputes
- Preventing fraud
- Meeting accounting, tax and legal obligations
- Complying with applicable laws and regulations
When personal information is no longer required for legitimate business or legal purposes, we may delete, anonymise or securely dispose of it, subject to applicable requirements.
12. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including rights concerning:
- Access to information held about you
- Correction of inaccurate information
- Withdrawal of consent where applicable
- Requesting deletion or erasure where legally available
- Raising concerns regarding the processing of your information
Requests may be submitted using the contact details provided below.
We may need to verify your identity before processing certain requests in order to protect your information from unauthorised access.
13. Children’s Privacy
Our website is not intentionally designed to collect personal information directly from children.
We request that individuals who are not legally permitted to use our services independently do so only with appropriate parental or guardian involvement, where required by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
14. Third-Party Websites
Our website may contain links to third-party websites, payment services, social media platforms or other external services.
We are not responsible for the privacy practices, content or security practices of third-party websites.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
15. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage you to review this page periodically to remain informed about how we handle personal information.
16. Contact Us
If you have questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, you may contact us at:
Be Pure Organic
Email: bepureorganic2020@gmail.com
Website: Be Pure Organic
For privacy-related enquiries, please include sufficient information in your message to help us understand and respond to your request.
17. Acceptance
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.
Where applicable, your continued use of the website after an updated Privacy Policy is published may be subject to the revised policy, to the extent permitted by applicable law.
